Skype Is Back, Finally

You never know how much you’ll miss something until it’s gone.

Two days people all over the world were unable to logon to Skype, Friends all over the world confirmed they were experiencing similar problems, The Skype blog published the following notification,

Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours. Meanwhile, you can simply leave your Skype client running and as soon as the issue is resolved, you will be logged in. We apologise for the inconvenience.

A note at 20:06 GMT: We’d like to thank everyone who has taken the time to send us their thoughts, concerns and good wishes. It means the world to those working so hard to resolve this thing.

Not much information and there are a lot of comments from people who depend on Skype for business use.

The problem was an inconvenience for me but for a lot of Skype users it was a serious problem

O Skype,
How and Why did you let it happen?
We use Skype and Skype-out for doing business here in Vietnam, and the damage and loss are uncountable….
Shall it be a lesson for us to rely solely on you for communication?

A vague explanation of the cause was given

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.

Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.

Today Skype resumes normal service.

Take a deep breath. Skype is back to normal.

On Monday, we’ll provide a more detailed explanation of what happened. Until then, we’d like to apologize and thank you. Precisely in that order. We know how difficult and frustrating the past two days have been. And still, your good wishes kept flowing in. Thank you for the amazing patience, trust and support!

Lets Keep Perspective

This event has made some people reconsider depending on Skype
and others are crowing I told you so.

lets not forget that traditional telephony providers also have problems on a regular basis
Mobile-phone outage hits N.Y. borough

Phone Outage Hits Hospitals, 911 Centers

Not to mention the failure of other important systems we depend on
Blackouts cause N America chaos

And what about the big BlackBerry outage a couple of months ago ?

Systems fail, The World Moves On

Every complex system fails eventually, No one promises 100% up time, thats why the 5 nines standard is used as even the most reliable systems only promise 99.999% up time.
In Skypes case the failure was massive and lasted at least 24hrs, but it is the first time I remember Skype failing in the several years I’ve been using it, On the other hand my land-line supplied by a tradition telecoms provider fails on a regular basis.
So lets keep things in perspective, Skype went down for 24hrs and is now back up And based on past performance it’s not likely to fail again for several years.

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